Proactive Housing Management Solution
Housing Management Solution: Resident Centric Approach
Neo Technology provides a cloud-based housing management software solution designed to revolutionise how social housing providers and housing associations operate.
By consolidating data on people and homes, our solution enables proactive management and maintenance, while simplifying processes for tenant choice, payments, and property maintenance.
With improved efficiency and better data, providers can deliver responsive services, lower costs, and allocate resources to prioritise face-to-face interactions.
What does a Housing Management System do?
A housing management system is designed to streamline and automate various processes involved in managing tenants and homes.
It consolidates data related to residents and homes into a unified view, enabling proactive management and maintenance. With a housing management system, housing providers or housing associations can efficiently handle tasks such as tenant selection, payment management, property maintenance, and compliance with regulations.
The system improves operational efficiency, enhances resident safety, and allows providers to deliver personalised services to meet the diverse needs of their tenants.
A key feature of a housing management solution includes an online tenant portal, accessible on any device. It allows tenants to view their details, receive notifications, and interact with housing services. From checking rental statements to submitting maintenance requests and staying informed about community updates, tenants can easily access important information and services. This promotes transparency, improves communication, and enhances the tenant experience, fostering a harmonious housing community.
Ultimately, a housing management system empowers housing associations or providers to focus on their core mission of providing safe and comfortable housing while simplifying routine functions through automation.
Transforming Housing Management For Social Housing Providers
At Neo Technology, we understand the challenges faced by housing providers who struggle with limited resources, technical expertise, and time constraints. We are here to bridge the gap and offer comprehensive housing management solutions.
our housing management software solution revolutionises the way housing providers operate, enabling efficiency, cost-effectiveness, and improved tenant satisfaction.
Seamless Transition from Legacy Systems
We help you smoothly transition from outdated legacy systems to our modern housing management solution, eliminating compatibility issues and improving overall efficiency.
Streamlined Operations
Our system automates and simplifies the entire housing management process, allowing providers to focus on essential tasks while minimising time-consuming routines.
Unified Data View
By consolidating people and property data into a unified view, our system provides a comprehensive overview, enabling proactive management and maintenance.
Cloud Technology
Powered by cloud technology, our system offers scalability, flexibility, and accessibility, allowing housing providers to access data and services anytime, anywhere.
Online Tenant Portal
Our user-friendly tenant portal empowers residents to view their details, receive notifications, and engage with housing services conveniently, fostering transparency and tenant satisfaction.
Cost Optimisation
Through optimised processes and better data insights, our system helps housing providers deliver smarter, more responsive services while keeping costs under control.
Compliance Assurance
With built-in compliance features and real-time alerts, our system ensures adherence to statutory requirements, reducing the risk of penalties and legal complications.
Continuous Innovation
We are committed to staying at the forefront of technological advancements, regularly updating our system to meet evolving industry needs and regulations.
Customisation and Integration
Our housing management system is highly customisable and can be seamlessly integrated with existing software and processes, providing a tailored solution that aligns with your specific requirements.
Empowering Housing Providers with Advanced Housing Management Software Solutions
At Neo Technology, we are dedicated to assisting Housing Organisations that face challenges in terms of limited resources, technical expertise, and time constraints.
With our expertise and comprehensive housing management software solutions, we help Housing Associations overcome resource limitations, technical challenges, and deployment delays. By leveraging our solutions, housing providers can enhance efficiency, reduce costs, and deliver exceptional services to their residents.
Communication and Collaboration Systems
These systems facilitate effective communication and collaboration among housing providers, staff members, and residents. Our housing management system provides features such as messaging, announcements, and document sharing to foster transparent and efficient communication.
Tenant Management Systems (TMS)
TMS focuses on managing tenant-related information, such as lease agreements, rent collection, and tenant communications. Our housing management system offers a comprehensive tenant portal, empowering residents to access their details, receive notifications, and engage with housing services conveniently.
Maintenance Management Systems (MMS)
MMS streamlines maintenance operations by enabling housing providers to manage repair requests, schedule maintenance tasks, and track work orders. Our system automates these processes, reducing response times, and ensuring timely resolution of maintenance issues.
Financial Management Systems (FMS)
FMS helps housing providers handle financial aspects such as budgeting, accounting, and billing. Our system provides cost optimization features, enabling providers to monitor expenses, track payments, and generate accurate financial reports.
Compliance Management Systems (CMS)
CMS assists housing providers in adhering to regulatory requirements and maintaining compliance. Our system includes compliance features and real-time alerts to ensure statutory obligations are met, reducing the risk of penalties and legal complications.
Reporting and Analytics Systems
These systems provide comprehensive reporting and analytics capabilities, enabling housing providers to gain insights into key performance indicators, trends, and metrics. Our housing management system offers robust reporting tools, facilitating data-driven decision-making and continuous improvement.
Workforce Management Systems
Workforce management systems help housing providers efficiently manage their staff, including scheduling, task assignment, and performance tracking. Our housing management system offers workforce management features for optimised staff allocation and improved operational efficiency.
Document Management Systems (DMS)
DMS allows efficient storage, retrieval, and management of essential documents, contracts, and correspondence. Our system offers secure document storage, version control, and easy accessibility for streamlined document management processes.
Accessibility and Inclusivity Features
Our housing management system is designed with accessibility and inclusivity in mind, ensuring compliance with accessibility standards and providing features such as multilingual support, visual aids, and assistive technologies to accommodate diverse resident needs.
Anti-Social Behaviour Management
Our housing management system includes features for effectively managing and addressing anti-social behaviour within housing communities. It provides tools for recording incidents, tracking complaints, and implementing appropriate interventions to ensure the safety and well-being of residents. With our system, housing providers can take proactive measures to address anti-social behaviour and maintain a peaceful living environment for all residents.
Occupancy Management Systems
These systems assist in managing occupancy and housing allocation, including waiting lists, eligibility verification, and tenant selection processes. Our housing management system offers features for streamlined occupancy management, ensuring fair and efficient allocation of housing resources.
Community Engagement Platforms
These platforms promote community engagement and resident involvement by providing tools for surveys, feedback collection, and community event management. Our system facilitates resident participation, fostering a sense of community and collaboration.
Mobile Access and Integration Capabilities
Our housing management system offers mobile access and seamless integration with other systems, enabling providers and staff to access information and perform tasks on the go, improving productivity and responsiveness.
Asset Management Systems (AMS)
AMS focuses on managing and tracking physical assets, including properties, equipment, and inventory. Our housing management system offers a unified view of asset data, facilitating proactive maintenance, minimising downtime, and ensuring efficient utilisation of resources.
Other Types of Housing Management Modules
- Identity management: Provides tools to manage and authenticate user identities within the system, ensuring secure access and data protection.
- 360 view of the customer: Offers a comprehensive overview of each customer’s profile, including their interactions, history, preferences, and relevant information.
- Mobile responsive: The system is optimised for mobile devices, allowing users to access and use the platform seamlessly on smartphones and tablets.
- Training videos included: Provides training resources in the form of videos to help users understand and utilise the system effectively.
- 3rd line support: Offers advanced technical support from experienced professionals to address complex issues and provide solutions.
- SaaS solution: The system is provided as a Software-as-a-Service (SaaS) model, allowing easy access, regular updates, and simplified maintenance without the need for on-premises installations.
- Tasks: Enables users to manage and track tasks related to various housing management processes, ensuring efficient workflow management.
- SMS Messaging: Allows sending and receiving text messages for communication purposes, providing a convenient and quick way to connect with customers.
- Email messaging: Enables communication with customers through email, facilitating efficient and documented correspondence.
- Omni-channel communication: Provides multiple communication channels, including SMS, email, and potentially others, to ensure seamless interaction with customers through their preferred method.
- Rent statement: Generates and delivers rent statements to customers, providing a clear breakdown of rent and related charges.
- Payments: Facilitates payment processing, allowing customers to make rent payments and other housing-related transactions conveniently through the system.
- Direct Debit mandate: Enables customers to set up and manage Direct Debit mandates for automatic rent payments.
- Repairs: Manages the process of recording, tracking, and resolving repair requests and maintenance issues for properties.
- Arrears management: Offers tools and features to monitor and manage rent arrears, including tracking payments, generating arrears statements, and initiating appropriate actions.
- Electronic Document Management (linked to SharePoint): Integrates with SharePoint or similar platforms to provide efficient document management capabilities, allowing users to store, organise, and access housing-related documents.
- Customer reporting (PowerBI): Provides reporting functionalities using PowerBI or similar tools, allowing users to generate and analyse customer-related reports for insights and decision-making.
- Ability to self-create reports: Enables users to create customised reports based on their specific requirements and criteria.
- CRM Solution: Includes a Customer Relationship Management (CRM) solution that integrates interaction case types, customer and property data, and workflows, facilitating efficient customer management and engagement.
- Aids and Adaptations: Records and manages aids and adaptations for properties to accommodate specific needs and disabilities.
- Assets Referral: Facilitates the process of inspection reports and related risk assessments for assets or properties.
- External Contractor Reports: Captures external reports and information from contractors involved in housing management processes.
- External Managing Agent/Landlord matter: Tracks issues raised with external third parties, such as managing agents or landlords, and manages the resolution process.
- Rent Stop: Allows tenants to request the suspension of rent payment to the landlord.
- Repairs post-inspection: Records repairs or maintenance tasks that are identified during property inspections.
- Stock Condition Survey: Conducts and manages stock condition surveys to assess the condition of properties and plan maintenance or refurbishment activities.
- Voids: Enables users to record and manage information about vacant or void properties.
- Abandoned Property: Provides a mechanism for reporting and tracking abandoned properties.
- Absence of Tenant: Allows tenants to notify the housing management system when they will be away from home for a certain period.
- Adding a name to a tenancy: Supports the process of converting a sole tenancy into a joint tenancy by adding an additional person’s name
- End my tenancy (Folio tenants): Provides a feature for Folio tenants to notify the housing management system about their intention to move out and terminate their tenancy.
- End your tenancy: Allows tenants to inform the housing management system about their decision to move out and end their tenancy.
- Move home: Enables tenants to request a transfer to a different property within the housing system.
- Moving Home Enquiry: Provides assistance and support to tenants who are seeking help with the process of moving to a new home.
- Mutual Exchange: Facilitates the exchange of homes between tenants who wish to swap properties.
- Removing a name from a tenancy: Supports the process of converting a joint tenancy into a sole tenancy by removing one person’s name from the tenancy agreement.
- Reporting the death of a tenant: Allows the housing management system to be notified about the death of a tenant, initiating the necessary procedures for ending or converting the tenancy.
- Succession: Enables individuals to request the transfer of a tenancy to their name following the death or departure of the original tenant.
- Tenancy Renewal: Tracks and manages the renewal process for existing tenancies, ensuring timely communication and documentation.
- Abandoned Vehicles: Allows residents to report and request the removal of abandoned cars or vans within the housing premises.
- Access to property: Provides a mechanism for tenants to arrange and coordinate access to their property, such as for repairs or inspections.
- Anti-Social Behaviour: Enables residents to report incidents of anti-social behaviour within the housing community.
- Communal Cleaning and Gardening: Allows residents to report issues or concerns related to the maintenance and cleanliness of communal areas within the housing complex.
- Cyclical and major works: Provides information and addresses residents’ questions regarding planned maintenance and refurbishment projects.
- Parking issue: Allows residents to report parking-related issues, such as unauthorised parking or blocked parking spaces.
- Parking permits: Provides information and assistance regarding the acquisition or renewal of parking permits for residents.
- Parking tickets: Allows residents to report and address issues related to parking tickets received within the housing premises.
- Trees: Enables residents to report problems or concerns regarding trees within the housing community, such as fallen branches or diseased trees.
- Complaints: Provides a channel for residents to lodge complaints or express dissatisfaction with the housing management services.
- Disrepair: Allows residents to report and address issues related to property disrepair or maintenance deficiencies.
- Gas enquiry: Assists residents with inquiries or requests for gas-related repairs or maintenance.
- Hoarding: Supports the management of issues related to hoarding behaviours and provides appropriate resources and assistance.
- Latent Defect: Enables residents to report problems or defects with recently built properties or homes.
- MP or Councillor enquiry: Records and manages inquiries made by elected members on behalf of their constituents regarding housing-related matters.
- My Account Feedback: Provides residents with an opportunity to provide feedback and suggestions about the housing management system’s online portal, My Account.
- Ombudsman Enquiry: Tracks and manages any inquiries or casework related to the involvement of the Ombudsman.
- Pest Control Enquiry: Records and addresses residents’ inquiries or issues related to pest control within the housing premises.
- Praise: Allows residents to share positive feedback or express appreciation for the housing management services.
- Property Damage or Dispute: Manages and tracks cases related to property damage or disputes between residents and the housing management system.
- Suggestions: Provides a platform for residents to share their ideas and suggestions to improve the housing management services.
- Building Safety Enquiry: Addresses residents’ inquiries or concerns related to building safety, including fire safety and other safety measures.
- EWS1 Query: Records and manages customer queries and issues related to cladding and fire safety assessments
- Former customer enquiry: Records and manages interactions with former occupants or customers who have moved out of the housing system but still require assistance or have inquiries.
- Insurance Enquiry: Tracks insurance claims and inquiries from residents regarding insurance coverage for their properties.
- Lease Enquiry: Provides residents with a channel to inquire about their lease agreement and seek clarification or information.
- Lease Expiry: Manages the process and documentation associated with the expiration of a lease agreement.
- Lease Extension: Allows residents to request an extension of their lease agreement.
- Management Packs: Records and manages requests for property information or documentation, such as management packs.
- Permissions: Enables residents to request permissions or approvals from the housing management system, in line with their lease or tenancy agreement.
- Property improvements: Allows residents to seek permission from the housing management system for making alterations or improvements to their property.
- Registration Support: Provides support and assistance to residents regarding queries or issues related to their My Account registration or usage.
- Rent and Service Charge Enquiry: Assists residents in obtaining information or clarification about their rent and service charges.
- Repairs enquiry: Follows up on residents’ requests for repairs and provides updates or assistance in the repair process.
- Report a Concern: Enables residents to report concerns about the safety or well-being of themselves or others within the housing community.
- Request for local officer contact: Allows residents to request contact from their designated local officer or representative.
- Sales: Records and manages sales inquiries related to properties within the housing system.
- Section 20 consultation: Facilitates the process of responding to Section 20 consultations, which involve obtaining residents’ input on proposed major works or service charges.
- Staircasing: Provides information and assistance to residents who are interested in purchasing additional shares of their shared ownership property.
- Subletting: Allows residents to request permission to sublet their property to another individual.
- Legal Referral: Facilitates the referral of legal casework to appropriate departments or external legal services.
- Dispute of Service Charges: Handles cases where residents have concerns or disputes regarding their service charges.
- Refunds: Manages requests for refunds of credit balances or overpayments.
- Rent Cards: Enables residents to order new rent cards for convenient rent payment.
- Rent Review: Provides a mechanism for residents to request a review of their rent amount.
- Universal Credit: Records and manages casework related to Universal Credit, assisting residents with their claims and inquiries.
- Resident Involvement Enquiry: Allows residents to submit questions or inquiries for regional forums or discussions related to resident involvement in housing matters.
- Safeguarding referral: Records and manages safeguarding casework, ensuring the safety and well-being of vulnerable residents.
- Fire Safety: Addresses issues and concerns related to fire safety within the housing premises.
- Personal Safety – Corona Virus: Enables residents to report potential cases of coronavirus or express concerns related to personal safety during the pandemic.
- Squatter or Unauthorised Occupant: Provides a channel for residents to report instances of squatting or unauthorised occupancy within the housing community.
- Tenancy Fraud: Manages investigations and actions related to tenancy fraud, ensuring the integrity of the housing system.
- Breathing Space: Records and manages requests for breathing space, allowing residents temporary relief from debt collection activities.
- Support to Replace Furniture: Offers assistance with the cost of replacing furniture for eligible residents.
- Welfare Benefit Referral: Facilitates the referral of residents to the Welfare Benefits team for support with welfare benefit-related matters.
- Account creation: A process for creating new accounts within the housing management system.
- My Account Channel Shift: Records efforts to support registered users in increasing their utilisation of the My Account online portal.
- New Resident Checklist: Ensures that new accounts and profiles are set up accurately and completely
Our Agile / DevOps Approach
At Neo Technology, we believe in the power of Agile/DevOps methodology to drive successful project outcomes. With Agile, we prioritise collaboration, adaptability, and continuous improvement throughout the project lifecycle.
By embracing the Agile methodology, we create an environment that values collaboration, adaptability, and customer-centricity. Partner with Neo Technology to experience the power of Agile in driving successful and impactful digital transformations.
Our unique hybrid model of onshore and global talent deploys at pace.
- Collaborative Planning
- Iterative Development
- Adaptability at its Core
- Quality-Driven Delivery
- Customer Satisfaction
- Transparency and Communication
- Continuous Improvement
Development Phases
Initiate Project
Define Requirements
In the initial phase, we establish project goals, gather requirements, engage stakeholders, and create a shared vision. This forms a solid foundation for successful agile execution and project delivery.
Start
Development Phases
Integrate & Test
During the development phase, agile teams collaborate, continuously iterate, and deliver increments of working software. Embracing adaptive planning, regular feedback, and transparency, they ensure high-quality results that meet evolving customer needs.
Develop
Sprint Planning
Agile Success through Progress, Presentation, and Planning
Agile teams assess progress, present completed work, and plan for the next sprint, fostering transparency, collaboration, and adaptation.
Sprint Review & Planning
Review, Feedback & Approve
Aligning, Improving, and Satisfying Agile Deliverables
Regular feedback cycles allow stakeholders to review deliverables, provide input, and ultimately approve increments, ensuring alignment, quality, and customer satisfaction in agile projects.
Sprint Review & Planning
Continuous Refinement
Agile Iterations Powering Adaptability, Quality, and Customer Satisfaction
Agile methodology thrives on the repetition of iterative cycles, continuously refining and enhancing deliverables based on feedback. This iterative process fosters adaptability, drives quality improvements, and ensures customer satisfaction throughout the project lifecycle.
And Repeat
Would you like to learn more about how Neo Technology can help your organisation achieve its goals?
Whatever your pain points and aims may be, our consultations will help you explore innovative and sustainable solutions, free of charge. Our Strategy Director Stuart will be happy to meet with you face-to-face or online at a time of your choosing.
Stuart Payne
Strategy Director
Book a meeting to discuss cutting-edge technological solutions for your organisations challenges