Customer Portal
To Learn More About Customer Portal
Customer Portal
- Tenant dashboard
- Maintenance management
- Communication tools
- Community resources
- Tenant satisfaction
Our customer portal integrates essential tools, enhancing service quality, operational efficiency, and tenant satisfaction in social housing
Advancing Housing Service Excellence
Our customer portal for social housing integrates essential management tools, enhances communication channels, and provides valuable community resources. By prioritising tenant needs and leveraging technology, the portal aims to elevate service quality, operational efficiency, and overall tenant satisfaction. This initiative underscores our commitment to delivering exceptional housing services and fostering positive tenant relationships.
Empowering Tenants with a Modern Customer Portal
At its core, the portal features a comprehensive tenant dashboard displaying information such as rent balances, upcoming payments, maintenance requests, tenancy details, and community announcements. Tenants can effortlessly manage their financial information, including viewing statements, checking payment histories, and securely making online payments, promoting transparency and convenience.
Efficient Maintenance Management
The portal includes an advanced maintenance management system allowing tenants to submit requests online, attaching photos or documents for clarity. Real-time tracking of requests ensures tenants are informed about their status from submission to resolution, enhancing satisfaction and optimising maintenance operations for housing associations.
Seamless Communication and Engagement
Integrated messaging and notification systems facilitate seamless communication between tenants and housing association staff. Tenants receive timely updates on maintenance progress, community matters, and policy changes, empowering them with relevant information. A feedback mechanism allows tenants to share experiences and suggestions, contributing to continuous service improvement.
Community Resources and Support
The portal provides access to community resources, local services information, and emergency contacts, supporting tenant well-being and fostering community cohesion.
Anticipated Outcomes and Key Performance Indicators
Expected outcomes include increased tenant satisfaction, engagement, and retention rates. Key performance indicators (KPIs) will gauge satisfaction scores, maintenance response times, resolution rates, on-time rent payments, and feature usage metrics to ensure continuous alignment with tenant needs and expectations, satisfaction, engagement, and retention rates. Key performance indicators (KPIs) will gauge satisfaction scores, maintenance response times, resolution rates, on-time rent payments, and feature usage metrics to ensure continuous alignment with tenant needs and expectations.
Our Housing Management System Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
Service Charges
Automate service charges with cutting-edge property management software for rental properties, improving transparency, boosting tenant trust, and enhancing efficiency.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with real-time reporting and document management software, enhancing governance with Propsys360.
Repairs Management Module
Efficiently handle repairs with rental property management software to protect property value and enhance tenant satisfaction.
Asset Management
Leverage asset management software to centralise data, improve regulatory compliance, and enhance operational efficiency seamlessly.
Case Management
Enhance governance with case management system software to streamline operations and boost tenant satisfaction.
Sales, Lettings, Allocations & Voids Management Module
Manage sales, lettings, allocations, and voids with comprehensive tenant management software, reducing vacancies and enhancing tenant communication.
Contractor Portal
Improve collaboration with contractors using contractor management systems, ensuring real-time updates and performance analytics.
Payment & Arrears
Utilise landlord accounting software and AI-driven payment systems for proactive arrears management, empowering tenants with seamless solutions.
Customer Portal
Transform tenant experiences with customer management software, offering a modern, tenant-focused housing service portal.
Damp & Mould
Manage damp and mould issues efficiently with property maintenance management software, integrating IoT for better control.
Stock Conditioning Surveys
Revolutionise property insights with advanced housing management software for property condition surveys and analytics.
Tenancy Management
Streamline operations with property management software for landlords, ensuring regulatory compliance and improving tenant engagement.
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
