Customer Portal
To Learn More About Customer Portal
Customer Portal
- Tenant dashboard
- Maintenance management
- Communication tools
- Community resources
- Tenant satisfaction
Our customer portal integrates essential tools, enhancing service quality, operational efficiency, and tenant satisfaction in social housing
Advancing Housing Service Excellence
Our customer portal for social housing integrates essential management tools, enhances communication channels, and provides valuable community resources. By prioritising tenant needs and leveraging technology, the portal aims to elevate service quality, operational efficiency, and overall tenant satisfaction. This initiative underscores our commitment to delivering exceptional housing services and fostering positive tenant relationships.
Empowering Tenants with a Modern Customer Portal
At its core, the portal features a comprehensive tenant dashboard displaying information such as rent balances, upcoming payments, maintenance requests, tenancy details, and community announcements. Tenants can effortlessly manage their financial information, including viewing statements, checking payment histories, and securely making online payments, promoting transparency and convenience.
Efficient Maintenance Management
The portal includes an advanced maintenance management system allowing tenants to submit requests online, attaching photos or documents for clarity. Real-time tracking of requests ensures tenants are informed about their status from submission to resolution, enhancing satisfaction and optimising maintenance operations for housing associations.
Seamless Communication and Engagement
Integrated messaging and notification systems facilitate seamless communication between tenants and housing association staff. Tenants receive timely updates on maintenance progress, community matters, and policy changes, empowering them with relevant information. A feedback mechanism allows tenants to share experiences and suggestions, contributing to continuous service improvement.
Community Resources and Support
The portal provides access to community resources, local services information, and emergency contacts, supporting tenant well-being and fostering community cohesion.
Anticipated Outcomes and Key Performance Indicators
Expected outcomes include increased tenant satisfaction, engagement, and retention rates. Key performance indicators (KPIs) will gauge satisfaction scores, maintenance response times, resolution rates, on-time rent payments, and feature usage metrics to ensure continuous alignment with tenant needs and expectations, satisfaction, engagement, and retention rates. Key performance indicators (KPIs) will gauge satisfaction scores, maintenance response times, resolution rates, on-time rent payments, and feature usage metrics to ensure continuous alignment with tenant needs and expectations.
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
