Neo Technology

ISO 9001:2015 Certification

ISO 9001 : 2015 Certification

What is ISO 9001?

As digital technology partners, we are committed to continuous improvement of our products and services for our clients. Our ISO 9001 certification reaffirms the immense skills and dedication of our global teams.

Used by over 1 million companies globally, the ISO 9001 certification is the world’s most recognised and highly regarded Quality Management System (QMS) standard, enabling organisations to deliver consistent, repetitive processes to generate productivity and ensure top-tier customer service every time.

In a world where audiences have access to an increasing number of choices, it has become essential for businesses to set themselves apart with a focus on quality.

As ISO 9001-certified partners, we can provide our clients with the assurance that they are working with a company that is continuously striving to improve and enhance its products and services. This certification reflects our dedication to quality and customer satisfaction, two core values that have always been at the heart of our business.

What are the Benefits of ISO 9001?

The benefits of having IS0 9001 certified partners include the following:

  1. Service Reliability
    The ISO 9001 certification confirms that we are a reliable and experienced technology solutions partner. Indeed, many private and public sector organisations make ISO 9001 certification a requirement for their suppliers, as it signifies that quality is taken seriously and can be relied on throughout the business. With ISO 9001 in place, due diligence is no longer needed to confirm reliability – the certification does it for you. This makes doing business easier and smoother, as both parties can be assured of quality and process from the outset. In today’s competitive marketplace, ISO 9001 certification instils the confidence and trust partnerships need to succeed.
  2. Streamlined Business Processes
    ISO 9001 is an international standard that helps businesses to streamline their processes and become more cost-efficient. One of the key requirements of ISO 9001 is that businesses must conduct regular reviews of their processes. This helps to ensure that processes are not allowed to become slack and inefficient. ISO 9001 audits can help to identify areas where processes can be improved. As a result, ISO 9001 can play a valuable role in helping businesses to improve their cost efficiency.
  3. Continuous Improvement
    ISO 9001 requires that organisations establish a continuous improvement process. This means setting goals for improving performance and then systematically working to achieve those goals. Many organisations take an agile approach to continuous improvement, making small changes on a regular basis and then rapidly adapting based on feedback. This approach can be especially effective in fast-paced industries where it can be difficult to predict future needs. By taking a systematic and proactive approach to improvement, organisations can make sure that they are always moving forward and ensuring the best possible results for their customers.
  4. Fewer Service Problems, Higher Customer Satisfaction
    ISO 9001 certification is a testament to a company’s dedication to quality management. By ISO 9001 standards, businesses are required to track customer satisfaction and take active steps to improve any areas of dissatisfaction. This could involve anything from implementing new processes to redesigning products. In addition, ISO 9001-certified companies are agile – they are able to respond quickly to any changes or issues that may arise. As a result, businesses that seek ISO 9001 certification are demonstrating a commitment to quality that sets them apart from their competitors.

What are the Key Quality Principles of ISO 9001?

The seven key principles of ISO 9001 certification are as follows:

  • Customer Focus
  • Process Approach
  • Leadership
  • Customer Engagement
  • Continuous Improvement
  • Customer Relationship Management
  • Evidence-Based Decision Making

Companies that adopt ISO 9001 are required to follow certain processes and procedures in order to ensure quality. Some of these processes, such as recording customer contact information and gathering feedback, may already be part of the company’s routine. However, there are other ISO 9001 requirements that the company may not be accustomed to, such as keeping an error log or implementing a final inspection procedure. By following all of the ISO 9001 requirements, companies can ensure that they are providing high-quality products and services to their customers.

Why Do I Need ISO 9001?

ISO 9001 is the international standard that specifies requirements for a Quality Management System (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is based on a number of quality management principles, including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement. The ISO 9001 standard is published by the ISO, an international standards organisation.

Neo Technology has ISO 9001 certification, which shows that we meet the highest international standards for establishing, implementing, maintaining, and continually improving our quality management system. This certification is important to us because it demonstrates our commitment to providing consistent, high-quality products and services to our customers. Click here for a short video on ISO:9001. Using ISO 9001 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

ISO 9001-certified companies have to go through a rigorous process to ensure that their quality management systems meet the ISO 9001 standard. This process helps to improve efficiency and effectiveness within the company, which leads to tangible benefits for ISO 9001 certified companies. ISO 9001 certification also provides a competitive advantage for companies, as ISO 9001 certified companies are seen as being more reliable and trustworthy than non-certified companies. If you are considering partnering with an ISO 9001 certified company, you can be assured that you will be working with a company that is committed to quality and excellence. If you would like to find out more about the benefits of our ISO 9001 status, contact our Strategy Director Stuart for a free one-to-one discovery system. This can be held in-person or online, the choice is yours.

Would you like to learn more about how Neo can help your organisation achieve its goals?

Stuart Payne

Strategy Director