Case Management

To Learn More About Case Management

Case Management

The Propsys360 platform enhances governance, efficiency, and satisfaction by streamlining case management for housing associations

Housing Associations collect rents, organise property maintenance and repairs – and lots of other stuff. While looking after homes and getting the rents in are the big ticket items in terms of money, it is often the case that the other topics that arise can take up disproportionate amounts of time. All of this causes intense irritation to your customers, frustration for your staff and, of course, gives rise to enormous regulatory risk. If you can’t show you have done all you can, it will be assumed that you have failed. So getting your case management right is a priority.

Enhancing Governance and Efficiency

Our self-serve online platform for case management improves governance, efficiency, and tenant satisfaction by integrating case management types like Anti-Social Behaviour (ASB) reports and complaints. Tenants can log incidents via desktop or mobile, providing detailed descriptions, evidence, and case categorisation for prioritisation. Automated workflows flag critical cases for immediate attention, and a real-time dashboard tracks progress.

Real-Time Tracking and Analytical Insights

The platform offers transparency with automated tasks, notifications, and reminders. Comprehensive audit trails ensure compliance, while analytical tools enable staff to track and analyse data, identify trends, and generate reports.This streamlines processes, reduces resolution times, and enhances tenant satisfaction. Key Performance Indicators (KPIs) include resolution time, satisfaction scores, compliance rates, and successful case resolutions.

Our Housing Management System Modules

Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.

Service Charges

Service Charges

Automate service charges with cutting-edge property management software for rental properties, improving transparency, boosting tenant trust, and enhancing efficiency.

Propsys360 - Modular Housing Management Solutions

Unified Regulatory Reporting Tool

Streamline reporting, ensure compliance, enhance governance with real-time reporting and document management software, enhancing governance with Propsys360.

Repair Voids

Repairs Management Module

Efficiently handle repairs with rental property management software to protect property value and enhance tenant satisfaction.

Asset management

Asset Management

Leverage asset management software to centralise data, improve regulatory compliance, and enhance operational efficiency seamlessly.

Case Management

Case Management

Enhance governance with case management system software to streamline operations and boost tenant satisfaction.

crm

Sales, Lettings, Allocations & Voids Management Module

Manage sales, lettings, allocations, and voids with comprehensive tenant management software, reducing vacancies and enhancing tenant communication.

Employee contractor portals

Contractor Portal

Improve collaboration with contractors using contractor management systems, ensuring real-time updates and performance analytics.

Propsys360 - Modular Housing Management Solutions

Payment & Arrears

Utilise landlord accounting software and AI-driven payment systems for proactive arrears management, empowering tenants with seamless solutions.

CEP

Customer Portal

Transform tenant experiences with customer management software, offering a modern, tenant-focused housing service portal.

Damp and Mould

Damp & Mould

Manage damp and mould issues efficiently with property maintenance management software, integrating IoT for better control.

Stock Condition

Stock Conditioning Surveys

Revolutionise property insights with advanced housing management software for property condition surveys and analytics.

Stock Condition

Tenancy Management

Streamline operations with property management software for landlords, ensuring regulatory compliance and improving tenant engagement.

Our Clients

What Our Customers Have To Say