Case Management
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Case Management
Case Management
- Centralised case management integration
- Automated workflows and prioritisation
- Real-time tracking and notifications
- Comprehensive audit trails and analytics
The Propsys360 platform enhances governance, efficiency, and satisfaction by streamlining case management for housing associations
Housing Associations collect rents, organise property maintenance and repairs – and lots of other stuff. While looking after homes and getting the rents in are the big ticket items in terms of money, it is often the case that the other topics that arise can take up disproportionate amounts of time. All of this causes intense irritation to your customers, frustration for your staff and, of course, gives rise to enormous regulatory risk. If you can’t show you have done all you can, it will be assumed that you have failed. So getting your case management right is a priority.
Enhancing Governance and Efficiency
Our self-serve online platform for case management improves governance, efficiency, and tenant satisfaction by integrating case management types like Anti-Social Behaviour (ASB) reports and complaints. Tenants can log incidents via desktop or mobile, providing detailed descriptions, evidence, and case categorisation for prioritisation. Automated workflows flag critical cases for immediate attention, and a real-time dashboard tracks progress.
Real-Time Tracking and Analytical Insights
The platform offers transparency with automated tasks, notifications, and reminders. Comprehensive audit trails ensure compliance, while analytical tools enable staff to track and analyse data, identify trends, and generate reports.This streamlines processes, reduces resolution times, and enhances tenant satisfaction. Key Performance Indicators (KPIs) include resolution time, satisfaction scores, compliance rates, and successful case resolutions.
Book A Demo For
Case Management
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
