Case Management
To Learn More About Case Management
Case Management
- Centralised case management integration
- Automated workflows and prioritisation
- Real-time tracking and notifications
- Comprehensive audit trails and analytics
The Propsys360 platform enhances governance, efficiency, and satisfaction by streamlining case management for housing associations
Housing Associations collect rents, organise property maintenance and repairs – and lots of other stuff. While looking after homes and getting the rents in are the big ticket items in terms of money, it is often the case that the other topics that arise can take up disproportionate amounts of time. All of this causes intense irritation to your customers, frustration for your staff and, of course, gives rise to enormous regulatory risk. If you can’t show you have done all you can, it will be assumed that you have failed. So getting your case management right is a priority.
Enhancing Governance and Efficiency
Our self-serve online platform for case management improves governance, efficiency, and tenant satisfaction by integrating case management types like Anti-Social Behaviour (ASB) reports and complaints. Tenants can log incidents via desktop or mobile, providing detailed descriptions, evidence, and case categorisation for prioritisation. Automated workflows flag critical cases for immediate attention, and a real-time dashboard tracks progress.
Real-Time Tracking and Analytical Insights
The platform offers transparency with automated tasks, notifications, and reminders. Comprehensive audit trails ensure compliance, while analytical tools enable staff to track and analyse data, identify trends, and generate reports.This streamlines processes, reduces resolution times, and enhances tenant satisfaction. Key Performance Indicators (KPIs) include resolution time, satisfaction scores, compliance rates, and successful case resolutions.
Our Housing Management System Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
Service Charges
Automate service charges with cutting-edge property management software for rental properties, improving transparency, boosting tenant trust, and enhancing efficiency.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with real-time reporting and document management software, enhancing governance with Propsys360.
Repairs Management Module
Efficiently handle repairs with rental property management software to protect property value and enhance tenant satisfaction.
Asset Management
Leverage asset management software to centralise data, improve regulatory compliance, and enhance operational efficiency seamlessly.
Case Management
Enhance governance with case management system software to streamline operations and boost tenant satisfaction.
Sales, Lettings, Allocations & Voids Management Module
Manage sales, lettings, allocations, and voids with comprehensive tenant management software, reducing vacancies and enhancing tenant communication.
Contractor Portal
Improve collaboration with contractors using contractor management systems, ensuring real-time updates and performance analytics.
Payment & Arrears
Utilise landlord accounting software and AI-driven payment systems for proactive arrears management, empowering tenants with seamless solutions.
Customer Portal
Transform tenant experiences with customer management software, offering a modern, tenant-focused housing service portal.
Damp & Mould
Manage damp and mould issues efficiently with property maintenance management software, integrating IoT for better control.
Stock Conditioning Surveys
Revolutionise property insights with advanced housing management software for property condition surveys and analytics.
Tenancy Management
Streamline operations with property management software for landlords, ensuring regulatory compliance and improving tenant engagement.
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.