Payments & Arrears
To Learn More About Payments & Arrears
Payments & Arrears
- Secure payment portal
- Predictive arrears management
- Personalised tenant communication
- Automated financial reconciliation
- Improved financial efficiency
Leveraging AI, our system enhances social housing payments and arrears management, improving tenant support and financial stability
Transforming Social Housing Payments and Arrears Management
Our payment and arrears management system leverages AI and machine learning to advance proactive management and tenant support in social housing. By prioritising the resident, efficiency and reduced arrears we aim to enhance financial stability for tenants and operational effectiveness for housing associations.
Secure and User-Friendly Payment Portal
Central to our system is a secure, user-friendly payment portal offering tenants flexibility with online payment options including direct debit, credit cards, and bank transfers. Tenants can track payment histories, view upcoming due dates, and check balances in real-time, promoting transparency and convenience.
Proactive Arrears Management with Machine Learning
Our platform utilises advanced machine learning algorithms to analyse payment patterns and predict potential arrears situations. This predictive capability enables early intervention strategies such as automated reminders and flexible payment plans, tailored to prevent arrears escalation and support housing stability.
Enhanced Tenant Communication through Generative AI
Generative AI enhances tenant communication by generating personalised payment plans and recommending relevant financial assistance programs. This feature ensures that support provided is tailored to each tenant’s specific financial situation, promoting effective communication and engagement.
Automated Reconciliation and Financial Accuracy
The platform’s automated reconciliation processes ensure payment accuracy and reduce administrative burdens for housing staff, allowing more focus on tenant engagement and strategic initiatives.
Anticipated Outcomes and Key Performance Indicators
Anticipated outcomes include improved financial efficiency, higher tenant satisfaction, and reduced arrears levels. Key performance indicators (KPIs) will measure on-time rent payment rates, arrears reduction metrics, tenant satisfaction with payment processes, and effectiveness of early intervention strategies.
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
