Housing software that starts with the resident
Propsys360 brings repairs, tenancy, assets, income, compliance and case management into one housing platform - giving residents faster, clearer service, colleagues more time to act and leaders a live view of performance and assurance.
Trusted housing technology for housing associations, councils and public-sector landlords
Propsys360 replaces disconnected systems with colour-coded modules that work together from day one.
Allocations to termination — residents, properties and tenancy information in a single connected platform. Lettings pipeline, vulnerability tracking, household management, digital sign-up, mutual exchanges and 360° resident view. Every stage audited, every action evidenced.
Explore tenancy management →
Measure from notice to new tenancy, run works and marketing in parallel, and give every team one visible pipeline from property availability to sign-up.
Explore lettings & voids →
From diagnosis to completion — responsive, planned, void and communal repairs. Built-in diagnostics engine, dynamic scheduling, contractor portal with real-time updates, mobile operatives with offline capability. Photo evidence, first-time fix reporting, materials management.
Explore repairs →
Give DLO teams, large contractors and local suppliers one way to receive work, confirm appointments, update status, capture evidence and reconcile charges - with your housing team seeing the same information in real time.
Explore the contractor portal →
Every certificate, every component, every risk — visible before it becomes a problem. Stock condition surveys, 30-year capital investment planning, compliance dashboards for gas, electrical, fire, asbestos, legionella, LOLER and EPC. Awaab's Law monitoring and risk scoring built in.
Explore asset management →
Capture consistent component-level survey data on mobile, work offline where needed, and feed the results straight into asset records, compliance and 30-year investment planning.
Explore stock condition →
Gas, electrical, fire, asbestos, water, lifts, damp and mould, pests and building safety - inspections, certificates and remedial work tracked against every home.
Explore compliance →
Surface risk across your stock before it becomes a case, a complaint, or a headline. Proactive monitoring, structured workflows for investigation and remediation, and full evidence trails for the regulator.
Explore Awaab's Law Phase 2 →
Collect more, escalate less. Rent accounting, arrears workflows, Universal Credit, Housing Benefit, Direct Debits, payment plans, court preparation and legal referrals. Income forecasting, risk scoring, and collection strategies — 500K arrears cases managed on the platform.
Explore income management →
Build charges from actual cost data, produce resident-ready statements, and keep a full audit trail. Automates calculations, improves transparency, boosts tenant trust, and saves weeks at year end.
Explore service charges →
One framework for 75+ housing interaction types — complaints, ASB, safeguarding, domestic abuse, damp & mould, legal actions and tenancy breaches. Automated workflows, SLA monitoring including Awaab's Law response times, escalations, and a complete evidence trail for every case.
Explore case management →75+ case types, live in a real deployment
Every one of these is a configuration, not a development project.
One portal for residents — repair reporting with guided diagnostics, rent account balances, online payments, Direct Debit management, tenancy documents, complaints tracking, household updates and secure messaging. On mobile, tablet and desktop. Multi-language support included.
Explore self-service →
Repairs, surveys, cases, certificates and tenancy activity create the evidence as work happens, giving teams, boards and regulators a current view whenever it is needed.
Explore regulatory reporting →
Connect your systems, orchestrate your processes and keep control of your data - with open, documented connections to finance, CRM, documents, telephony and contractor systems.
Explore integrations →
Give every team the same live view of the resident, the home, the tenancy and the work in progress.
Repairs, hazards, asset condition and compliance sit together, helping teams act earlier and evidence what has been done.
Owned by Repairs, Assets and Compliance
See how Propsys360 handles this →
Residents can report repairs, see appointments, make payments, view documents and follow updates without repeating the same information.
Owned by Customer Services
See how Propsys360 handles this →
Complaints, ASB, safeguarding, damp and mould and other case types follow clear workflows with ownership, deadlines and evidence.
Owned by Housing and Complaints teams
See how Propsys360 handles this →
Balances, payment behaviour, arrangements and household context are visible together so teams can prioritise the right action.
Owned by Income teams
See how Propsys360 handles this →
Operational dashboards, compliance positions and reporting come from the same records used to deliver the service.
Owned by Compliance and Performance teams
See how Propsys360 handles this →
Tasks, commitments, decisions and communications are visible across teams, making ownership clear and handovers smoother.
Owned by every team
See how Propsys360 handles this →Propsys360 is modular, so you can start where the value is clearest - then extend the same data, workflow and user experience into the next process.
Case study
For the first time, we have centralised reporting on cost corrections, allowing us to identify root causes and target teams to correct behaviours.
— Notting Hill Genesis
The people who build Propsys360 are the people who migrate your data and answer the phone — one supplier, one contract, no hand-off between a software vendor and an implementation partner.
The product
Modules, releases and R&D investment behind every feature — so what you buy keeps improving after go-live.
£15MInvested in future innovation Explore the platform →
The team behind it
The people who build the platform are the people who migrate your data and answer the phone.
557,000Tenants supported today Explore services →
Four statutory clocks, all running from the moment you become aware of a hazard — however it reaches you.
Phase 2 extends these timescales to a wider set of hazards from 30 November 2026.
Visit the compliance hub →Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Guide
A practical guide to moving from a stock condition database to a connected housing asset platform.
Guide
Know what you own, plan work, prove safety — from today’s fixes to 30-year plans.
Guide
Moving from paper trails to real assurance — one framework, one record.
Bring one high-volume journey - a repair, complaint, void, service charge or compliance process - and we will benchmark the steps, time, hand-offs and reporting effort.
