Contractor Portal
To Learn More About Contractor Portal
Contractor Portal
- Centralised work orders
- Real-time updates
- Integrated communication tools
- Secure document management
- Performance analytics
Propsys360 streamlines contractor coordination, ensuring efficient, transparent repairs management with real-time updates
You have your asset and repairs information. And so does your contractor. And never the two shall meet. Instead you spend hours on the phone, organising, explaining, passing on messages, managing the time consuming, error ridden mess that is day to day repairs.
Working with your contractor or DLO, can mean confusion, delay, disappointment and anger. Especially as you simultaneously field queries from the tenant.
Our philosophy at Propsys360 is to empower tenants and commit to transparency in all our dealings. And repairs is a prime example where we need to bring in MOREthe companies or teams who represent you everyday in the tenant’s home.
Streamlined Work Order Management
The Propsys360 contractor portal is a self-serve digital platform for repairs and maintenance contractors, enhancing efficiency, transparency, and customer satisfaction in line with our Resident First Corporate Strategy. It automates work order management through a centralised dashboard, providing contractors and housing association representatives with a clear, real-time overview of tasks, improving organisation and accountability.
Enhanced Communication and Analytics
Real-time updates, integrated communication tools, and a built-in scheduling system ensure timely, efficient task management and co-ordination. Secure document management and inventory tracking support compliance and resource optimisation. Performance analytics track supplier performance and response times, leading to data-driven decisions and improved service delivery. Key performance indicators include response time, completion time, supplier satisfaction, work order accuracy, cost efficiency, and system adoption rate.
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
