Service Charges
To Learn More About Service Charges
Service Charges
- Streamlined charge management
- Generative AI efficiency
- Centralised account tracking
- Predictive cost analysis
- Enhanced tenant satisfaction
Our platform leverages AI to automate service charges, ensuring efficiency, accuracy, and transparency, ultimately enhancing tenant satisfaction and operational efficiency
If you have shared owners or right to buy leaseholders in your homes you will be familiar with service charges, and the work involved in accurately creating budgets and bills. Many leaseholders feel costs are out of control and resent service charges, if you get the bills wrong, or send them out late, you can be left with absorbing the costs, or having to go to a tribunal.
With such a high degree of risk, cost and conflict housing associations are searching for a better solution. One that brings together accurate and timely information across all aspects of the service and give visibility to customers to build trust.
Streamlined Service Charge Management
Our service charges application for social housing uses generative AI and machine learning to enhance efficiency and transparency. It automates the calculation, distribution, and management of service charges, adjusting accurately based on
historical data. Housing association staff can manage accounts, track payments, and handle disputes through a central dashboard, while tenants can view statements, make payments, and submit queries via a self-service portal.
Enhanced Planning and Tenant Satisfaction
The application identifies cost-saving opportunities and inefficiencies, supporting accurate budgeting and financial planning. Predictive analytics forecast service charge trends and maintenance needs, enabling proactive management. Outcomes include improved operational efficiency, reduced costs, and higher tenant satisfaction. Key performance indicators track accuracy, satisfaction scores, and operational efficiency, aligning with strategic goals.
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
