Repairs Management Module
To Learn More About Repairs Management Module
Repairs Management Module
- Intuitive repair logging
- AI-powered triage (flags Damp & Mould and aligns to Awaab’s Law - 24h/7d/21d)
- Real-time status updates
- AI-driven scheduling
- Seamless system integration
Propsys360 integrates repairs management with asset data, enhancing efficiency and tenant satisfaction with intuitive logging, AI-powered prioritisation, and real-time updates — purpose-built to evidence Awaab’s Law timelines and proactively prevent Damp & Mould recurrences.
Integrating Systems for Better Service and Asset Care
Repairs are always a priority for customers – if your home is damp, cold, dangerous or broken it will affect your quality of life. But it’s not just about customer satisfaction. Homes lose value if you don’t look after them.
We bring day to day repairs management together with your asset management data. The power of uniting core systems is phenomenal. Imagine your repairs team having instant access to each home’s repair history, with real time access to the components and life cycles, costs and insights — including Damp & Mould flags and moisture-risk notes — while they talk to tenants or contractors. This is the holy grail of getting the right diagnosis, and the right solution, every time, with a complete audit trail that supports Awaab’s Law.
Enhanced Efficiency and Tenant Satisfaction
This platform enhances efficiency, tenant satisfaction, and cost-effectiveness across all properties. Tenants can easily log repair requests through an intuitive online portal, providing detailed information about each issue’s nature, location, and urgency — with prompts for Damp & Mould photos and severity — ensuring quick and accurate reporting for prompt action and documented Awaab’s Law triage within 24 hours.
Automated Management and Integration
The platform incorporates AI-powered triage and prioritisation to assess repair requests based on safety risks, severity, and regulatory needs. Damp & Mould cases are automatically routed for 24-hour triage, then scheduled to meet Awaab’s Law milestones (start within 7 days, initial repair complete within 21 days). Real-time status updates keep tenants informed via email, SMS, or in-app alerts, reducing follow-up inquiries. AI-driven scheduling optimises routes and schedules for repair teams, minimising travel and downtime. Integration with existing systems ensures seamless workflows, data consistency, and auditable evidence for regulators.
Business Outcomes and KPI’s
Business outcomes include enhanced efficiency, improved tenant satisfaction, regulatory compliance, and cost savings, tracked by key performance indicators like average response time, tenant satisfaction scores, compliance rates, and system adoption rates.
Explore More About
Repairs Management Module for Housing or Properties
Propsys360 Housing Management System
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
Service Charges
Automate service charges with cutting-edge property management software for rental properties, improving transparency, boosting tenant trust, and enhancing efficiency.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with real-time reporting and document management software, enhancing governance with Propsys360.
Repairs Management Module
Efficiently handle repairs with rental property management software to protect property value and enhance tenant satisfaction.
Asset Management
Leverage asset management software to centralise data, improve regulatory compliance, and enhance operational efficiency seamlessly.
Case Management
Enhance governance with case management system software to streamline operations and boost tenant satisfaction.
Sales, Lettings, Allocations & Voids Management Module
Manage sales, lettings, allocations, and voids with comprehensive tenant management software, reducing vacancies and enhancing tenant communication.
Contractor Portal
Improve collaboration with contractors using contractor management systems, ensuring real-time updates and performance analytics.
Payment & Arrears
Utilise landlord accounting software and AI-driven payment systems for proactive arrears management, empowering tenants with seamless solutions.
Customer Portal
Transform tenant experiences with customer management software, offering a modern, tenant-focused housing service portal.
Damp & Mould
Manage damp and mould issues efficiently with property maintenance management software, integrating IoT for better control.
Stock Condition Survey
Revolutionise property insights with advanced housing management software for property condition surveys and analytics.
Tenancy Management
Streamline operations with property management software for landlords, ensuring regulatory compliance and improving tenant engagement.
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
