Repairs Management Module
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Repairs Management Module
Repairs Management Module
- Intuitive repair logging
- AI-powered triage
- Real-time status updates
- AI-driven scheduling
- Seamless system integration
Our platform integrates repairs management with asset data, enhancing efficiency and tenant satisfaction with intuitive logging, AI-powered prioritisation, and real-time updates
Repairs are always a priority for customers – if your home is damp, cold, dangerous or broken it will affect your quality of life. But it’s not just about customer satisfaction. Homes lose value if you don’t look after them.
We bring day to day repairs management together with your asset management data. The power of uniting core systems is phenomenal. Imagine your repairs team having instant access to each home’s repair history, with real time access to the components and life cycles, costs and insights, while they talk to tenants or contractors. This is the holy grail of getting the right diagnosis, and the right solution, every time.
Enhanced Efficiency and Tenant Satisfaction
This platform enhances efficiency, tenant satisfaction, and cost-effectiveness across all properties. Tenants can easily log repair requests through an intuitive online portal, providing detailed information about each issue’s nature, location, and urgency, ensuring quick and accurate reporting for prompt action.
Automated Management and Integration
The platform incorporates AI-powered triage and prioritisation to assess repair requests based on safety risks, severity, and regulatory needs. Real-time status updates keep tenants informed via email, SMS, or in-app alerts, reducing follow-up inquiries. AI-driven scheduling optimises routes and schedules for repair teams, minimising travel and downtime. Integration with existing systems ensures seamless workflows and data consistency.
Business Outcomes and KPI’s
Business outcomes include enhanced efficiency, improved tenant satisfaction, regulatory compliance, and cost savings, tracked by key performance indicators like average response time, tenant satisfaction scores, compliance rates, and system adoption rates.
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Repairs Management Module
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
