Damp & Mould
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Damp & Mould
Damp & Mould
- User-friendly issue logging
- Automated workflows
- Real-time IoT monitoring
- Comprehensive audit trails
- Increased tenant satisfaction
Our platform ensures efficient damp and mould management, enhancing compliance, transparency, and tenant satisfaction through user-friendly logging, automated workflows, real-time monitoring
User-Friendly Reporting and Workflow Automation
Our damp and mould application aligns with Awab’s Law, ensuring effective management of damp and mould issues. Tenants can log issues through a user-friendly interface on both desktop and mobile devices, providing detailed descriptions, photos, and videos. This information facilitates efficient triage and prioritisation based on health risks and urgency. The platform seamlessly integrates with existing housing association systems, generating workflows that categorise and prioritise reports. High-priority cases receive immediate attention, ensuring swift remedial action.
Real-Time Monitoring and Comprehensive Compliance
The platform incorporates IoT sensors for continuous monitoring of humidity, temperature, and moisture levels, enabling early detection of potential problems. Real-time data feeds into the system, triggering automated alerts and tasks when critical thresholds are breached. Tenants and staff can track case progress via a dedicated dashboard, enhancing transparency and trust. Automated notifications and reminders keep all stakeholders informed. Comprehensive audit trails ensure compliance with Awab’s Law, documenting every interaction for legal standards and dispute resolution. Analytical tools track and analyse case data, providing insights for policy decisions and improved service delivery.
Enhanced Efficiency and Tenant Satisfaction
The platform’s automation of routine tasks and centralised case tracking improves efficiency, allowing staff to focus on effective issue resolution. IoT sensor data enhances the streamlined process, leading to faster resolution times and increased tenant satisfaction. Key Performance Indicators (KPIs) such as average resolution time, tenant satisfaction scores, compliance rates, and successful case resolutions measure the platform’s impact. By integrating seamlessly with existing systems and incorporating advanced monitoring tools, the platform fosters better governance, efficiency, and tenant satisfaction in managing damp and mould issues.
Book A Demo For
Damp & Mould
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
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Repairs Management Module
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Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
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Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
