Ensuring Continuous Compliance and Service Delivery for Housing Associations
With dwindling budgets and further regulations, Housing Associations are under more pressure than ever before. Faced with increasing headwinds, systems must have the capacity to respond to unexpected problems before they compromise governance and services.
Propsys360 24/7 Support is the game-changing service that secures Housing Associations from system downtime and disaster. For over the last 5 years, Neo Technology Ltd has been working with Housing Associations to fix the technical issues they have been suffering from. Utilising our first-hand experience tackling the challenges within the housing sector, we know how integral systems are to evidence compliance and ensure service delivery. 24/7 Support services ensure any unforeseen problems do not lead to lasting damage. On hand any time, our 150-strong team has over 100 years of combined experience solving problems for Housing Associations.
Solutions can turn into problems fast if not properly maintained, this means a proactive approach is required to ensure you have the answers in place. If you’re trying to resolve the issue during disaster, it’s already too late. Uplift your organisation with the operational agility you need to protect your asset portfolio and ensure residents are happy.
Expand Your Capabilities with Propsys360 as it Integrates Seamlessly with Leading Platforms
Our platform is designed to easily configure and adapt to your unique needs, ensuring a smooth integration process with both current and future platforms
24/7 Support for Uninterrupted Operations and Compliance
Propsys360 24/7 Support is a service that minimises downtime should systems run into problems. Emergencies don’t run on schedule, meaning residents could reach out with an issue at any time. Missed updates or failures to meet service deliveries because of communication breakdowns will have a knock-on effect. Governance and operations suffer, but it’s the residents who ultimately miss out the most.
When systems are down processes and productivity also suffer. Staff are unable to perform their daily procedures, working offline, on separate systems, or pen and paper. Such fragmented working practices inevitably lead to data becoming scattered and even lost altogether. Propsys360 24/7 Support prioritises returning your systems so operations can return to normal faster, preventing disparate data networks from developing and ensuring compliance with the Regulator.
Minimise Downtime with Propsys360 24/7 Support
Propsys360 24/7 Support gets your compliance monitoring back up and running with pace and precision thanks to its 150-strong team. Governance is challenging to maintain consistently, but failure to do so is much more costly. Prevent lapses in monitoring due to extended system downtime with support that is always available and on hand to help.
With increasing expectations surrounding service deliveries and tenant sentiment, communication breakdown due to service interruptions must be minimised to the fullest. 24/7 Support ensures residents, contractors, as well as Housing Associations can communicate information and access the data they need by returning operations to full functionality fast. Service interruptions not only stagnate cross-communication but daily operations too. The longer systems are down the greater the challenge of recovering from disaster becomes. Stop disparate data networks from developing due to fragmented working practices by getting operations back up and running quickly when they go down.
Prevent Financial Disruptions with Continuous Support
Rent collection, service payments, and paying contractors can also suffer should systems go down. With stricter deadlines and tightening regulations surrounding services and other charges, Housing Associations cannot afford to suffer from delays in payments. Thanks to its dedicated team of developers, Propsys24/7 Support returns financial systems to full operation no matter when they go wrong.
The knock-on effects due to extended service disruptions frustrate residents and contractors, but it also brings the attention of the Regulator and the media. Residents reporting inadequate service deliveries or difficulties contacting their landlord does lasting damage. With tenant sentiment already suffering and Housing Associations facing increased scrutiny, Propsys360 24/7 Support stops system downtime from exacerbating resident frustration damaging reputation.
Reliable 24/7 Support for Housing Associations
Continuous Recovery Assurance
Ensure operational continuity with 24/7 support, minimising downtime and enhancing efficiency across all operations.
Swift Incident Response
React promptly to unforeseen issues, ensuring minimal disruption to daily activities and services.
Leading-edge Disaster Recovery
Benefit from market-leading disaster recovery solutions that prevent system failures from affecting resident services.
Extensive Expertise
Leverage over 100 years of combined experience in resolving compliance issues and optimising data management challenges.
Agile Operations
Resolve system issues proactively to maintain operational agility and prevent disruptions that impact resident satisfaction.
Reputation Safeguarding
Protect your reputation amid regulatory scrutiny by ensuring seamless service delivery and communication channels for residents.
Our Modules
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined operations, advanced technology, and focused resident support for future-proof housing management.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with Propsys360
Repairs Management Module
Streamline repairs, enhance tenant satisfaction, protect property value
Case Management
Streamline case management, enhance governance, boost tenant satisfaction
Sales, Lettings, Allocations & Voids Management Module
Reduce vacancies, streamline tenant management, enhance communication, and efficiency
Contractor Portal
Efficient contractor collaboration with real-time updates and performance analytics
Payment & Arrears
Empower tenants with AI-driven payment solutions and proactive arrears management
Customer Portal
Enhancing housing services through a modern tenant-focused customer portal
Stock Conditioning Surveys
Revolutionising property management with advanced survey and analytics app
Tenancy Management
Enhance tenant engagement, streamline operations, ensure regulatory compliance
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
