Streamlining Case Management for Housing Associations with 80+ Interactions
In the dynamic world of housing associations, effective case management is paramount to ensuring the well-being of tenants and the efficient operation of housing programs. With an ever-increasing number of interactions, from tenant inquiries to maintenance requests and financial support applications, housing associations require a robust and adaptable case management system to navigate these complexities seamlessly.
Aids and Adaptations
Record aids and adaptations.
Assets Referral
For inspection reports and related risk assessments.
Building Safety Enquiry
Track any building safety enquiries.
External Contractor Reports
For external reports and information from contractors.
External Managing Agent/Landlord matter
Track issues you raise with external third parties.
Rent Stop
Ask for the rent to a landlord to be stopped.
Repairs post-inspection
Record your repairs post-inspections.
Stock Condition Survey
Stock condition survey.
Voids
Make any notes you need to about void properties.
Abandoned Property - Empty
Tell us about an empty property.
Absence of Tenant
Tell us you’ll be away from home.
Adding a name to a tenancy
Converting from sole to joint.
End my tenancy (Folio tenants)
Tell us you’re moving out of your Folio home.
End your tenancy
Tell us you’re moving out.
Move home
Ask for a transfer.
Moving Home Enquiry
Ask us for help moving to a new home.
Mutual Exchange
Swap homes with someone else.
Removing a name from a tenancy
Converting from joint to sole.
Reporting the death of a tenant
Ending or converting a tenancy.
Succession
Ask to take on someone’s tenancy.
Tenancy Renewal
Track renewal
Abandoned Vehicles
Ask us to remove an abandoned car or van.
Access to property
Arranging access to the property.
Anti-Social Behaviour
Report Anti-Social Behaviour.
Communal Cleaning and Gardening
Tell us about an issue with how we’re maintaining your block or estate..
Cyclical and major works
Questions about planned maintenance.
Parking issue
Tell us about a parking issue.
Parking permits
Enquire about getting or renewing a parking permit.
Parking tickets
Tell us about a parking ticket.
Trees
Report a problem with a tree.
Complaints
Tell us about a problem with our service.
Disrepair
Report disrepair that requires attention.
Gas enquiry
Ask for help with gas repairs.
Hoarding
Manage issues around hoarding.
Latent Defect
Tell us about problems with a recently built home.
MP or Councillor enquiry
Record enquiries made by elected members on behalf of their constituents.
My Account Feedback
Tell us what you think of My Account.
Ombudsman Enquiry
Track any Ombudsman casework.
Pest Control Enquiry
Record any issues around pest control.
Praise
Tell us about something we did well.
Property Damage or Dispute
This description will need to be updated.
Suggestions
Tell us your ideas about our service.
Access to property
Arranging access to the property.
Building Safety Enquiry
Track any building safety enquiries.
EWS1 Query
Record customer issues relating to cladding and fire safety.
Former customer enquiry
Record any interactions with former occupants.
Insurance Enquiry
Track insurance claims and enquiries.
Track insurance claims and enquiries.
Ask us about your lease.
Lease Expiry
Manage the end of a lease.
Lease Extension
Request to extend your lease.
Management Packs
Record requests for property information.
Permissions
Permissions
Property improvements
Ask us for permission to make alterations.
Registration Support
Record any My Account queries or support needs.
Rent and Service Charge Enquiry
Ask us for information about your rent and service charges.
Repairs Enquiry
Follow up on your requested repairs.
Report a Concern
Report concerns about someone’s safety or well-being.
Request for local officer contact
Ask your named contact to get in touch.
Sales
Record any sales enquiries.
Section 20 consultation
Respond to section 20 consultations.
Staircasing
Report on staircasing
Subletting
Ask for permission to sublet your property.
Legal Referral
Request legal casework.
Dispute of Service Charges
Tell us about a problem with your service charges.
Refunds
Request a refund of a credit balance.
Rent Cards
Order a new rent card.
Rent Review
Ask for a rent review.
Rent and Service Charge Enquiry
Ask us for information about your rent and service charges.
Universal Credit
Record universal credit casework.
Resident Involvement Enquiry
Submit a question for regional forum.
Safeguarding referral
Record safeguarding casework.
Fire Safety
Report fire hazards
Personal Safety - Corona Virus
Record potential cases of corona virus.
Report a Concern
Report concerns about someone’s safety or well-being.
Squatter or Unauthorised Occupant
Tell us about squatters or unauthorised occupants.
Tenancy Fraud
Manage tenancy fraud investigations.
Breathing Space
Record a request for breathing space.
Building Safety Enquiry
Track any building safety enquiries.
Changes to household
Update our information on who lives with you.
Decant
Arrange alternative accommodation.
Former customer enquiry
Record any interactions with former occupants.
Keys
Ask us for permission to have a lodger.
Moving Home Enquiry
Ask us for help moving to a new home.
Permissions
Ask us for permission in line with your tenancy.
Pets
Request permission for a pet.
Property improvements
Ask us for permission to make alterations.
Rebanding application
Ask us to consider new information about your housing priority.
Registration Support
Record any My Account queries or support needs.
Rent and Service Charge Enquiry
Ask us for information about your rent and service charges.
Repairs enquiry
Follow up on your requested repairs.
Replacement Furniture
Ask us to replace furniture we provided.
Report a Concern
Report concerns about someone’s safety or well-being.
Request for local officer contact
Ask your named contact to get in touch.
Running a business
Request permission to run a business from home.
Satellite dish request
Request permission to put up a dish.
Subletting
Ask for permission to sublet your property.
Tenancy Information
Ask us for a copy of your tenancy or for information about it.
Estate Inspection
Record the results of your inspection.
General Needs Annual Visit
Record your annual visit.
General Needs Settling-in Visit
Record your settling-in visit.
Mid-tenancy inspection (Folio)
Record mid-tenancy inspection.
Temporary Housing Annual Visit
Record Your Annual Visit.
Temporary Housing Regular Visit
Record your regular visit.
Temporary Housing Welcome Visit
Record your welcome visit.
Bedroom Tax
Ask us about bedroom tax.
Breathing Space
Record a request for breathing space.
Support to Replace Furniture
Help with the cost of new furniture.
Universal Credit
Record universal credit casework.
Welfare Benefit Referral
Ask for help from the Welfare Benefits team.
Account creation
Account requests/queries
My Account Channel Shift
Record work you do supporting registered users to increase their use of My Account.
New Resident Checklist
Check that new accounts have been set up properly.
Our Agile / DevOps Approach
At Neo Technology, we believe in the power of Agile/DevOps methodology to drive successful project outcomes. With Agile, we prioritise collaboration, adaptability, and continuous improvement throughout the project lifecycle.
By embracing the Agile methodology, we create an environment that values collaboration, adaptability, and customer-centricity. Partner with Neo Technology to experience the power of Agile in driving successful and impactful digital transformations.
Our unique hybrid model of onshore and global talent deploys at pace.
- Collaborative Planning
- Iterative Development
- Adaptability at its Core
- Quality-Driven Delivery
- Customer Satisfaction
- Transparency and Communication
- Continuous Improvement
Initiate Project
Define Requirements
In the initial phase, we establish project goals, gather requirements, engage stakeholders, and create a shared vision. This forms a solid foundation for successful agile execution and project delivery.
Start
Integrate & Test
During the development phase, agile teams collaborate, continuously iterate, and deliver increments of working software. Embracing adaptive planning, regular feedback, and transparency, they ensure high-quality results that meet evolving customer needs.
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Agile Success through Progress, Presentation, and Planning
Agile teams assess progress, present completed work, and plan for the next sprint, fostering transparency, collaboration, and adaptation.
Sprint Review & Planning
Aligning, Improving, and Satisfying Agile Deliverables
Regular feedback cycles allow stakeholders to review deliverables, provide input, and ultimately approve increments, ensuring alignment, quality, and customer satisfaction in agile projects.
Sprint Review & Planning
Agile Iterations Powering Adaptability, Quality, and Customer Satisfaction
Agile methodology thrives on the repetition of iterative cycles, continuously refining and enhancing deliverables based on feedback. This iterative process fosters adaptability, drives quality improvements, and ensures customer satisfaction throughout the project lifecycle.
And Repeat
Would you like to learn more about how Neo Technology can help your organisation achieve its goals?
Whatever your pain points and aims may be, our consultations will help you explore innovative and sustainable solutions, free of charge. Our Strategy Director Stuart will be happy to meet with you face-to-face or online at a time of your choosing.
Stuart Payne
Strategy Director
Book a meeting to discuss cutting-edge technological solutions for your organisations challenges