Satellite Dish Request Case Management
To Learn More About Satellite Dish Request Case Management
What is Satellite Dish Request Case Management?
A Satellite Dish Request case covers tenant applications to install a satellite dish, aerial or similar receiver under the alterations-and-improvements clause of the tenancy. Landlords must consider planning (General Permitted Development Order limits and any Article 4 / listed-building restrictions), block communal-reception arrangements, roof and fixing safety, and Equality Act 2010 reasonable-adjustment duties.
Satellite Dish Request — End-to-End Workflow
- Logged — dish request captured into one Satellite Dish Request case on Propsys360.
- Acknowledged — tenant acknowledged with the assessment criteria and expected timescale.
- Investigated — planning, block policy (IRS system available?), structural and listed-building status checked.
- Actioned — decision issued — consent with conditions, refusal with reasons, or alternative IRS signposted.
- Resolved — installation evidenced safely completed, any recharge logged, photos held on the property record.
- Closed and learned — case closed with planning and structural evidence; volumes feed block communal-TV strategy.
Satellite Dish Request Case Management in Propsys360
- One record, one version of the truth — every Satellite Dish Request case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Asset Management for building fabric, Alterations and Improvements for consent, Compliance for fixing safety, and Customer Portal for tenant evidence — so the satellite dish request context is visible without hunting across systems
- Stage-driven workflow — dish request assessed, decided and installed or alternative arranged — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their satellite dish request case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by Satellite Dish Request Case Management
Contact Centre / Customer Service Advisor — captures the request with the right evidence first time — no “the installer’s already outside” surprises.
Housing Officer / Tenancy Management — sees dish-request patterns on patch and can identify where a block IRS upgrade would end repeat requests.
Alterations / Surveying Officer — runs planning, structural and policy checks on one record; decisions are defensible if a tenant or neighbour appeals.
Team Leader / Service Manager — dashboards show open satellite dish request cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across satellite dish request and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
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What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
