Repairs Post Inspection Case Management
To Learn More About Repairs Post Inspection Case Management
What is Repairs Post Inspection Case Management?
A Repairs Post Inspection case covers a quality check after a responsive or planned repair has been marked complete — sample-based, risk-based or tenant-triggered. Landlords must evidence the standard achieved against specification, Section 11 obligations and Awaab’s Law timescales, pick up contractor defects, and feed the result back into performance and payment decisions.
Repairs Post Inspection — End-to-End Workflow
- Logged — post-inspection triggered from a completed repair and captured on Propsys360.
- Acknowledged — tenant contacted to arrange access; contractor notified inspection is due.
- Investigated — inspection carried out against specification, photos and measurements captured, tenant-satisfaction recorded.
- Actioned — defects raised as recall repairs or remedials; payment approval held where failure found.
- Resolved — repair confirmed fit for purpose, any compensation or redress routed, tenant informed.
- Closed and learned — case closed with evidence; pass / fail data feeds contractor performance, Awaab’s Law and Decent Homes reporting.
Repairs Post Inspection Case Management in Propsys360
- One record, one version of the truth — every Repairs Post Inspection case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Repairs for the original works, Contractor Management for performance and payment, Complaints where redress applies, and Compliance for damp, mould and disrepair trends — so the repairs post inspection context is visible without hunting across systems
- Stage-driven workflow — repair independently inspected, evidenced and signed off or recalled — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their repairs post inspection case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by Repairs Post Inspection Case Management
Contact Centre / Customer Service Advisor — books the inspection first time with the right access window, so the tenant is not taking a second day off.
Housing Officer / Tenancy Management — sees post-inspection outcomes on patch and can spot contractors or property types driving failures.
Quality / Repairs Surveyor — runs pass / fail decisions with photo and measurement evidence on one record, protecting Awaab’s Law and Section 11 positions.
Team Leader / Service Manager — dashboards show open repairs post inspection cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across repairs post inspection and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
Propsys360 Housing Management System
- Integrated
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Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
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What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
