Property Damage or Dispute Case Management
To Learn More About Property Damage or Dispute Case Management
What is Property Damage or Dispute Case Management?
A Property Damage or Dispute case covers two closely-linked issues: damage caused to the landlord’s property (by tenant, visitor, neighbour or third party) and boundary or access disputes between residents (for example, shared walls, fences, driveways, trees). Landlords must evidence the damage, decide recharge policy, consider any Party Wall Act 1996 or boundary-law implications, and where neighbours are in dispute offer mediation before matters escalate to ASB or injunction.
Property Damage or Dispute — End-to-End Workflow
- Logged — damage or dispute report captured into one Property Damage or Dispute case on Propsys360.
- Acknowledged — reporter acknowledged with next steps and expected timescale; any safeguarding flag reviewed.
- Investigated — site inspection completed, photos and evidence captured, any contractor costs estimated, neighbour statements taken where relevant.
- Actioned — repairs raised, recharge calculated, tenancy-breach action or mediation initiated as appropriate.
- Resolved — damage repaired, dispute resolved, recharge collected or written off with reasons.
- Closed and learned — case closed with photos, quotes and outcome captured; recharge success rate and dispute trends feed future policy.
Property Damage or Dispute Case Management in Propsys360
- One record, one version of the truth — every Property Damage or Dispute case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Repairs for the works, Tenancy Management for breach action, ASB where escalated, Mediation referral, and Customer Portal for reporter visibility — so the property damage or dispute context is visible without hunting across systems
- Stage-driven workflow — damage or dispute reported, investigated and resolved or escalated — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their property damage or dispute case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by Property Damage or Dispute Case Management
Contact Centre / Customer Service Advisor — captures the report with photos from the call and tells the reporter exactly what happens next — visit, recharge or mediation — without a delayed callback.
Housing Officer / Tenancy Management — sees damage and dispute patterns on patch and can intervene with tenancy management before matters become ASB or court action.
Tenancy Enforcement / Neighbourhood Officer — runs enforcement and recharge on one record; evidence quality is consistent and defensible at tribunal or court.
Team Leader / Service Manager — dashboards show open property damage or dispute cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across property damage or dispute and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
Propsys360 Housing Management System
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
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Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
