Pest Control Enquiry Case Management
To Learn More About Pest Control Enquiry Case Management
What is Pest Control Enquiry Case Management?
A Pest Control Enquiry case covers a resident report of pests — rats, mice, cockroaches, bed bugs, wasps, pigeons, ants — that are affecting the home, block or communal area. Under the Environmental Protection Act 1990 Part III, social landlords owe a duty to their residents on prejudicial-to-health or nuisance matters. Landlords’ policies usually differentiate pest responsibility (structural prevention versus tenant-introduced infestations), and need to coordinate contractor visits, block-wide eradication and repair programmes.
Pest Control Enquiry — End-to-End Workflow
- Logged — pest report received on any channel into one Pest Control Enquiry case on Propsys360.
- Acknowledged — resident acknowledged with the expected visit timescale; any block-wide cases linked automatically.
- Investigated — pest-control contractor attends, identifies cause and extent, records treatment against the case; structural deficiencies referred to Repairs.
- Actioned — treatment programme delivered, structural repairs raised, resident advice shared (waste, food storage, communal bin use).
- Resolved — infestation eradicated, block-level outcome communicated, any recharge raised where tenancy-caused.
- Closed and learned — case closed with evidence captured; hotspot reporting drives estate services and repairs planning.
Pest Control Enquiry Case Management in Propsys360
- One record, one version of the truth — every Pest Control Enquiry case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Repairs for structural remedies, Asset Management for the block record, Communal Cleaning and Gardening for hygiene controls, and Customer Portal for resident self-service — so the pest control enquiry context is visible without hunting across systems
- Stage-driven workflow — report received, contractor attends, treatment delivered and evidenced — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their pest control enquiry case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by Pest Control Enquiry Case Management
Contact Centre / Customer Service Advisor — sees any existing block-wide pest issues immediately and avoids duplicate reporting; the resident understands the cause and timescale from the first call.
Housing Officer / Tenancy Management — sees hotspot blocks and coordinates with estate services, repairs and resident advice, rather than managing each report in isolation.
Estate Services / Pest Control Lead — runs treatment programmes with the contractor, structural referrals and resident advice all on one record; block-level heatmaps drive proactive action.
Team Leader / Service Manager — dashboards show open pest control enquiry cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across pest control enquiry and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
Propsys360 Housing Management System
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Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
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What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
