Personal Safety (Coronavirus) Case Management
To Learn More About Personal Safety (Coronavirus) Case Management
What is Personal Safety (Coronavirus) Case Management?
A Personal Safety (Coronavirus) case is kept as a legacy and standby workflow for managing a resident’s infection-risk concerns — whether linked to the 2020-22 COVID-19 response, ongoing clinical vulnerability, long COVID or a future pandemic. The case supports shielding status, access adjustments, adjusted repair and visit protocols, tenancy sustainment support, and links to the wider safeguarding picture. The structure transfers cleanly to any future public-health event where infection risk shapes service delivery.
Personal Safety (Coronavirus) — End-to-End Workflow
- Logged — personal safety concern captured through portal, GP referral, housing officer or call into one Personal Safety (Coronavirus) case on Propsys360.
- Acknowledged — resident acknowledged with expected response; vulnerability flag set on the tenancy record.
- Investigated — clinical evidence, household composition and service requirements reviewed against the case.
- Actioned — adjusted repair and visit protocols applied, food and medication support coordinated, welfare benefit referrals raised, safeguarding lead informed as needed.
- Resolved — resident supported, risk reduced and services adjusted accordingly.
- Closed and learned — case closed or kept under monitoring; portfolio-level vulnerability data remains available for future public-health response planning.
Personal Safety (Coronavirus) Case Management in Propsys360
- One record, one version of the truth — every Personal Safety – Corona Virus case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Safeguarding where welfare is a concern, Repairs for adjusted visit protocols, Welfare Benefit Referral for financial support, and Customer Portal for resident visibility — so the personal safety – corona virus context is visible without hunting across systems
- Stage-driven workflow — concern captured, services adjusted and resident supported — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their personal safety – corona virus case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by Personal Safety (Coronavirus) Case Management
Contact Centre / Customer Service Advisor — sees shielding and infection-risk flags on every interaction and applies the right visit and handling protocols without asking the resident to repeat their clinical history.
Housing Officer / Tenancy Management — keeps a current view of clinically vulnerable residents on patch and factors it into any annual-visit, repair or engagement planning.
Safeguarding / Tenancy Sustainment Lead — coordinates with public-health partners from one record; the same playbook is ready for future infection-risk events.
Team Leader / Service Manager — dashboards show open personal safety – corona virus cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across personal safety – corona virus and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
Propsys360 Housing Management System
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Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
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What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
