End My Tenancy Case Management (Folio Tenants)
To Learn More About End My Tenancy Case Management (Folio Tenants)
What is End My Tenancy Case Management (Folio Tenants)?
An End my Tenancy (Folio tenants) case covers the end of a market-rent or intermediate-rent Assured Shorthold Tenancy (AST) issued through a landlord’s market-rent subsidiary or brand (often known as Folio, Fizzy, ReSi or similar across UK providers). Tenants serve notice per the AST (typically one month for a periodic tenancy); the landlord confirms the end date, books inventory check-out, processes the deposit via the Tenancy Deposit Scheme (TDS / DPS / mydeposits) and prepares the home for re-letting.
End My Tenancy (Folio Tenants) — End-to-End Workflow
- Logged — tenant serves notice through portal, email or letter; one End my Tenancy (Folio) case raised in Propsys360.
- Acknowledged — end date confirmed; inventory check-out, final rent and deposit-return steps shared with the tenant.
- Investigated — rent account, any damage, utilities and keys-return requirements reviewed against the case.
- Actioned — check-out inventory completed, deposit deductions (if any) agreed through the TDP scheme, final rent settled, keys returned.
- Resolved — tenancy ended, deposit released, property handed to lettings for re-let.
- Closed and learned — case closed with final statement filed; Folio portfolio KPIs updated.
End My Tenancy (Folio Tenants) Case Management in Propsys360
- One record, one version of the truth — every End my tenancy (Folio tenants) case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Tenancy Management for the AST, Rent and Finance for the final account and deposit, Lettings for the re-let, and Customer Portal for resident self-service — so the end my tenancy (folio tenants) context is visible without hunting across systems
- Stage-driven workflow — notice served, inventory completed, deposit released and re-let prepared — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their end my tenancy (folio tenants) case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by End My Tenancy (Folio Tenants) Case Management
Contact Centre / Customer Service Advisor — sees Folio AST end-of-tenancy steps on first contact and can answer the common questions (deposit timing, inventory date, final rent) without rebooking.
Housing Officer / Tenancy Management — stays aware of Folio churn on their patch so that re-let marketing and community continuity are managed proactively, not reactively.
Lettings / Folio Team — processes every Folio end-of-tenancy with inventory, deposit and final rent on one record; deposit disputes are handled with a full evidence trail.
Team Leader / Service Manager — dashboards show open end my tenancy (folio tenants) cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across end my tenancy (folio tenants) and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
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The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
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