Awaab’s Law: Practical Compliance for Damp & Mould
Awaab’s Law sets clear duties for housing providers. You need to log damp and mould concerns, act within fixed timeframes, and show evidence of what happened at every step.
Propsys360 gives you a straightforward way to manage that work: cases, deadlines, inspections, repairs, and communication — all in one place.
Watch how it works.
To Learn More About Awaab's Law - Damp & Mould
What Awaab’s Law Expects
- Rapid action on emergencies (within 24 hours).
- Timely investigation and follow-up for reported damp and mould.
- Clear records of inspections, photos, decisions, repairs, and updates to residents.
- Transparency so residents know what was found and what will be done.
- Applies from 27 October 2025 across social housing in England.
Every report becomes a case with deadlines, photos, repairs and resident updates. Compliance you can prove.
How the software helps (without changing how you speak to residents)
- Cases open themselves:
Create cases from tenant reports, inspections, or IoT damp readings. Each case gets an owner, a due date, and an audit trail. - Deadlines are tracked for you:
The system watches 24-hour emergencies and investigation timeframes, nudging the right person if something is close to slipping. - Evidence is gathered as you work:
Store photos, notes, moisture readings, risk scores, repair orders, and correspondence. Everything stays attached to the case. - Residents get a simple report
After an inspection, a resident-friendly summary is generated and emailed: what was seen, what will happen next, and when. - Repeat problems are flagged
If an address re-opens, the history is there — trends are visible, and escalations are automatic.
What’s included out of the box
Damp & mould case management with SLA timers and escalations
Inspection forms (mobile/desktop, online or offline)
Photo and document capture with timestamps
Repairs workflow with contractor hand-offs
Resident updates by email/SMS and a clear audit trail
Unified regulatory reporting for internal use and external audits
Stock condition links (assets, components, prior surveys)
Access on any device — office, site, or home working
Reporting and evidence (for audits and board papers)
Case status by stage: reported → inspected → works ordered → verified complete
SLA performance against 24-hour emergencies and investigation timeframes
Addresses with repeated damp and mould cases
Before/after photos and moisture readings
Communication log to residents and contractors
Export to CSV/PDF for regulators or internal review
Works with the rest of housing management
Propsys360 also supports:
Repairs and contractor portal
Service charge calculations
Asset registers & stock condition surveys
Customer portal for self-serve reporting
Payments & arrears
General case management (ASB, tenancy, safeguarding)
Use only the modules you need; add others later.
Propsys360 Housing Management System
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
Service Charges
Automate service charges with cutting-edge property management software for rental properties, improving transparency, boosting tenant trust, and enhancing efficiency.
Unified Regulatory Reporting Tool
Streamline reporting, ensure compliance, enhance governance with real-time reporting and document management software, enhancing governance with Propsys360.
Repairs Management Module
Efficiently handle repairs with rental property management software to protect property value and enhance tenant satisfaction.
Asset Management
Leverage asset management software to centralise data, improve regulatory compliance, and enhance operational efficiency seamlessly.
Case Management
Enhance governance with case management system software to streamline operations and boost tenant satisfaction.
Sales, Lettings, Allocations & Voids Management Module
Manage sales, lettings, allocations, and voids with comprehensive tenant management software, reducing vacancies and enhancing tenant communication.
Contractor Portal
Improve collaboration with contractors using contractor management systems, ensuring real-time updates and performance analytics.
Payment & Arrears
Utilise landlord accounting software and AI-driven payment systems for proactive arrears management, empowering tenants with seamless solutions.
Customer Portal
Transform tenant experiences with customer management software, offering a modern, tenant-focused housing service portal.
Damp & Mould
Manage damp and mould issues efficiently with property maintenance management software, integrating IoT for better control.
Stock Condition Survey
Revolutionise property insights with advanced housing management software for property condition surveys and analytics.
Tenancy Management
Streamline operations with property management software for landlords, ensuring regulatory compliance and improving tenant engagement.
Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
