End Your Tenancy Case Management
To Learn More About End Your Tenancy Case Management
What is End Your Tenancy Case Management?
An End your Tenancy case covers a social-rent tenant ending a secure or assured tenancy by serving a Notice to Quit in line with the tenancy agreement and the Protection from Eviction Act 1977. The landlord confirms the end date, arranges the pre-termination inspection, calculates the final rent, processes recharges for damage or rubbish, and prepares the home for re-letting within the void turnaround KPI. Getting this right minimises rent loss, void costs and resident dispute.
End Your Tenancy — End-to-End Workflow
- Logged — notice to quit served through portal, letter or housing officer into one End your Tenancy case on Propsys360.
- Acknowledged — end date confirmed, pre-termination visit booked, final rent and recharge process explained.
- Investigated — home inspected; damage, cleaning and rubbish noted with photos; rent account and any arrears reviewed.
- Actioned — recharge raised where applicable, final rent settled, forwarding address captured, keys returned, utilities reset.
- Resolved — tenancy ended, property handed to voids team with a full brief for re-let works.
- Closed and learned — case closed with outcome and void status captured; recharge success and void turnaround reported at portfolio level.
End Your Tenancy Case Management in Propsys360
- One record, one version of the truth — every End your tenancy case lives in a single record in the Propsys360 Case Management module, built on Microsoft Dynamics 365, replacing parallel spreadsheets, shared inboxes and chased email threads
- Linked to the Case Management ecosystem — Tenancy Management for the tenancy, Rent and Finance for the final account and recharge, Voids for the re-let programme, and Customer Portal for resident self-service — so the end your tenancy context is visible without hunting across systems
- Stage-driven workflow — notice served, inspection completed, recharge raised and void prepared — with due dates, reminders and automated escalation when timescales slip
- Every interaction on one timeline — calls, emails, SMS, portal messages, site visits, photos and documents attached to the same case record
- Reporting and oversight — live dashboards by team, patch, officer and case age; regulator-ready evidence on demand for the Regulator of Social Housing and Housing Ombudsman
- Resident-facing self-service — residents can raise, update and track their end your tenancy case through the Customer Portal, cutting inbound calls and speeding resolution
- Microsoft-native and secure — single sign-on, role-based access, UK-hosted data, full audit trail; works where your teams already work, in Outlook, Teams and the Dynamics 365 app
Teams Helped by End Your Tenancy Case Management
Contact Centre / Customer Service Advisor — takes the notice once and sees the full end-of-tenancy pathway on the screen — final rent, keys return, forwarding address — reducing repeat calls from the same tenant.
Housing Officer / Tenancy Management — has visibility of every notice on patch, preparing re-let marketing and any community-stability conversations in advance.
Voids / Allocations Officer — picks up the case with pre-termination photos, recharge detail and keys-return status already recorded — voids go faster and re-let times improve.
Team Leader / Service Manager — dashboards show open end your tenancy cases by age, stage and patch, so escalations are surfaced early and evidence is ready for monthly performance packs and regulator submissions.
Head of Housing / Director — one trusted data source across end your tenancy and the wider Case Management ecosystem, giving board-level assurance that statutory timescales, resident outcomes and compliance duties are being met.
Propsys360 Housing Management System
- Integrated
- Seamless
- Modular
- End-to-End
Propsys360 empowers social housing with streamlined property operations, advanced technology, and focused resident support through a comprehensive housing management system, integrating property management software and tenant management solutions for future-proof housing management.
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Our Clients
What Our Customers Have To Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
