Westminster City Council Partners with Neo Technology to Transform Repairs Management
Neo Technology has been selected by Westminster City Council as its strategic digital partner to lead the transformation of its housing repairs operations.
The council will roll out Propsys360, Neo Technology’s next-generation social housing management platform, to modernise its repairs service. The initial phase focuses on streamlining repairs workflows across voids, disrepair cases, and aids & adaptations, with a view to improving both operational performance and resident experience.
Smarter Repairs Management for Social Housing
Westminster City Council will benefit from:
Out-of-the-box configuration for a faster launch
Automated routing and intelligent workflows to reduce delays
Integrated tenant self-service portals to improve communication and satisfaction
Audit-ready records to support regulatory compliance and governance
The partnership aims to replace disconnected legacy systems with a single, user-friendly solution that helps frontline teams work smarter and residents receive timely, efficient support.
“We’re excited to work closely with Westminster to deliver modern, joined-up services that meet the expectations of today’s tenants,”
Stuart Payne, Strategy Director at Neo Technology.
Supporting Compliance and Resident Satisfaction
With new regulatory pressure around damp and mould, building safety, and service responsiveness, councils are increasingly investing in technology that enables a tenant-first repairs strategy. Propsys360 supports this shift by delivering end-to-end visibility, real-time reporting, and mobile access for contractors and field teams.
Why Propsys360?
Propsys360 is Neo Technology’s next-generation platform for housing providers. It combines:
Repairs and maintenance workflows
Contractor repair portals
Asset lifecycle planning
Housing repairs compliance software
Digital communications
Full governance and audit traceability
It’s built to support digital-first services, reduce manual interventions, and deliver meaningful insight across the full housing repairs lifecycle.
Looking to improve your housing repairs process?
If you’d like to see Propsys360 in action or speak with our team, come visit us at Stand J52 at the Housing Community Summit in Liverpool.