Financial Services

In a post-Covid world, digital technology is an essential component of the Customer Journey. Without it, the process by which a customer interacts with an organisation becomes jumbled and disjointed, leaving customers disengaged.
According to recent studies, 67% of people say their customer expectations are higher than ever. As technology advances, expectations from customers increase. Therefore, organisations need to level up from their traditional legacy systems.
Organisations need a platform that integrates every stage of the Customer Journey to maximise engagement.
By collaborating with experienced digital partners like Neo Technology, organisations can build seamless, secure, and efficient platforms that engage clients and build trust with their data, money, and business.

In the age of digital services, system reliability is paramount. Conglomerates like Amazon deal with millions of online business transactions 24/7 and even a momentary system failure could cost them billions. Real-time customer expectations and the need for zero downtime have pushed the need for systems that are not just functioning but also highly available and scalable. With so much money and data at stake, neither businesses nor customers can afford disruption to their online business exchanges. So how do we prevent, minimise, and resolve these errors? This is where Site Reliability Engineering comes into the equation.

Digital businesses are awash with many types of internal and external data.

But where does it go?

These data sources are absolutely essential for business success, business efficiency, trends, record keeping and analysing user activity.

How can your organisation maintain secure, low-cost, flexible data infrastructure while keeping up with massive data volumes?

Businesses are pushing systems to their limits, which is why companies are flocking from traditional data warehouse management to a new system known as the ‘Data Lake’.

A Data Lake is a consolidated, centralised repository that houses various forms of data in their native format from disparate applications within a company. It allows data scientists to locate and analyse large quantities of data quickly and accurately.

Businesses that use Data Lakes can safely centralise their structured and unstructured data, enabling them to retrieve and utilise data to boost efficiency, scalability and accelerate their growth.

The pandemic has given rise to a new world, and demand for advancements in technologies to facilitate business efficiency, control and growth has been significant. The technology industry is moving at its fastest pace in history to meet that demand.

Digital Business Transformation is the future for successful businesses who want to maximise efficiency, scale at pace and accelerate growth.

Studies show that digital-first companies are 64% more likely to achieve their business goals, and with IoT and AI at their disposal, the business sector is better positioned to adapt to a more versatile, fast-paced approach to doing business.

Digitalisation, (also known as digital transformation, business transformation or digital business transformation​) begins with identifying what is not working as effectively as it could within a business, then introducing necessary changes in the form of new processes, approaches, techniques and technologies to bring about improvement.​ It is driven by an understanding of how specific solutions can be applied across a business to bring about positive change. ​

Organisations undertake digitalisation to maximise their potential​, create additional value, increase efficiency, reduce costs, increase market share, improve customer satisfaction and boost revenue.

In your business’ case, digitalisation could be focused on outsourcing to maximise your knowledge, business potential and a successful delivery​. Perhaps it’s about developing and harnessing innovative technologies or creating intellectual property to grow your business, or maybe it is simply about being more efficient. 

Whatever your specific business needs and goals, all digital business transformation projects aim to ensure the best, most appropriate and effective processes and systems are implemented across an organisation in order to improve performance and support overall business strategy. 

Unsurprisingly, for most organisations this is not a straightforward process. The first step is to foster a culture that embraces and understands the need for change in an increasingly digital-first landscape.

Short answer, yes. Digital Transformation is essential to staying economically viable and disruptive in a digitalised world.

According to Forbes, the COVID-19 pandemic accelerated digitalisation by five years, which means that time is of the essence. If you still haven’t gone digital, you need to start thinking about it very soon. In 2022, digital business transformation is necessary both to survive and to thrive.

What are the key benefits of digital transformation?