Digitalisation has transformed the customer journey - utilities providers must be prepared.
These are challenging times for energy and utilities providers. As the cost of living crisis goes up and up, so must resilience, sustainability and innovation.
To thrive in 2022, utilities providers need to adapt to ever-changing user trends, keep up with complex myriads of regulations, and anticipate the unexpected.
Digital Transformation is the best way to build and sustain customer engagement. Digital channels and online platforms are the new normal for utilities companies seeking to expand their capabilities cost-effectively and at pace.
Which agile services can enhance the Utilities sector?
Innovative Digital Transformation processes such as cloud migration ensure efficient management of utilities infrastructure, data and applications.
Robust, agile Global Teams are the best way to make these transitions go as smoothly as possible. These developers can oversee mobile and online platforms, handle customer inquiries, monitor servers and detect failures or breaches.
Organisations must also ensure that arising problems are identified and resolved before they impact users.
Scaling up towards larger environments and harnessing automation is the most effective way to baseline the performance of multi-cloud infrastructure.
Functions like monitor containers and predictive monitoring will help utilities companies to proactively respond to issues. Sectors leaders must be prepared to invest heavily in finding the best monitoring solutions, particularly those that include AI and deep analytics capabilities.
How can chatbots and AI be made to work for utilities providers and customers?
Chatbots are a great way for customers to interact with their provider.
As well as being on constant stand-by for FAQs, Chatbots can be programmed to answer tenant specific
queries or more simple questions such as “When is my gas inspector coming over?"
Did you know some organisations
have saved in excess of £1 million through the deployment of
chat bots?
QR code-based robo advisory solutions and app based customer solutions are just some of the offerings that Digital Transformation partners can design, build and integrate.
Inspiration You Need
Our Clients
What Our Customers Have to Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In turn they helped us not only secure but also grow our revenue.
Thank you so much for acting as our true digital partner.
We can now scale the business into multiple geo's while maintaining high-quality coding standards and turnaround times.
I would 100% recommend them.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
