Are you struggling to innovate in an evolving economic landscape?
In the financial services sector, the revolutionary technologies of today are the bare necessities of tomorrow.
Cloud technology, AI, chatbots, and live chat assistants are just some of the mechanisms that organisations need to deploy in order to build strong relationships with their customers, grow customer loyalty and create interest with new potential customers.
What are the best technologies available?
In the financial services sector, self-service platforms can offer clients flexible and bespoke services such as prefunded tax relief, paperless applications, multiple investment pots and tailored investment dashboards.
Online portals and app services connect customers with your brand, keeping them up to date with the allocation of their assets and holdings. Through these single sign-on platforms, both customers and internal stakeholders are more interconnected than ever before. *
What role will AI play in the future of finance?
AI is already having a revolutionary impact on both the customer journey and how we do business.
Fast-evolving AI and other technologies are driving forces for digital disruption, so it is unsurprising that the digital human economy (DHE) is predicted to be a US$125 billion market by 2035.
Therefore, institutions need to be thinking about investing in AI-based technologies such as Internet of Things (IoT) and chatbots.
How can financial institutions protect themselves?
The solution is simple. To avoid losing your market share to disruptors, you must disrupt first, as there is no room for complacency in the digital era.
Did you know that user bounce rates go up by 38% if your platform takes five seconds to load, but increase by just 9% if it takes two seconds to load? Every second counts.
To ensure frequent and long-term customer engagement, institutions must meet the demand for innovative well-designed technology that delivers first-rate User Experience (UX).
Since 75% of users do not click past the first page of search results, improved SEO is also essential.
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What Our Customers Have to Say
The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings.
Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals.
In turn they helped us not only secure but also grow our revenue.
Thank you so much for acting as our true digital partner.
We can now scale the business into multiple geo's while maintaining high-quality coding standards and turnaround times.
I would 100% recommend them.
In partnership with Neo Technology, we have enhanced this solution by leveraging the capabilities of Azure Integration Services. This integration enables seamless agent engagement and efficient work status sharing between the Omnichannel system and our SaaS-based work allocation platform.
The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.
This achievement was made possible through the expertise and dedication of Neo Technology. We extend our sincere thanks to Neo Technology for their invaluable support.
